SO YOU THINK YOU CAN LEAD WITHOUT EQ IN A VUCA WORLD?

 

As one of the Pan African Cohort facilitators of BCA Leadership, I just got off a scintillating Zoom call with amazing African C-level leaders from across the continent—East Africa (like Kenya and Uganda), West Africa (I recall Nigeria, Sierra Leone and Ghana), North Africa (Egypt) and Southern Africa (Malawi, South Africa). We talked about Emotional Intelligence and the whole idea of VUCA. The goal of this blog is to summarize the essentials of the topic, which most participants described as ‘intriguing’: “So you think you can lead effectively without EQ in a VUCA world?” Really, this is a rhetorical question because no one in their right senses would say, “Yes, I can lead effectively without Emotional Intelligence (EQ)” in the first place, let alone in a world that’s described as VUCA.

 

WHAT ON EARTH IS VUCA? 

VUCA is a term that came from the military space, especially at the end of the cold world war when without the two clear polarizing forces the whole world was described as Volatile, Uncertain, Complex, and Ambiguous.  Guess what? If the end of the last century was said to be VUCA then imagine just how much more VUCA it is now. Look at the volatility of the world today, look at the speed of transformation, the dizzying digital economy. Consider the uncertainty with COVID-19 and this post-pandemic world. Is it even a post-pandemic or rather para-pandemic world as in some places it seems over and in others, COVID is still raging? Look at the complexity of the world. How could a microscopic virus emerge in a small place in some corner of the world called Wuhan, China, and the whole world gets grabbed into this? Some things are just ambiguous right now. It’s a VUCA world. There wouldn’t be enough space to write out all the feelings these VUCA times have generated in people, especially anxiety.

 

HOW ABOUT EQ?

Even before the VUCAness of the world, Emotional Intelligence had been identified as the key thing for succeeding in leadership. It is archaic 20^th century thinking that IQ (intelligence quotient) makes a good leader for a total leader not only has IQ, in terms of book smarts or cognitive intelligence, but also Emotional Intelligence (EI/EQ) in terms of being intelligent about feelings and Global Intelligence (GQ). Humans like to think we are rational people but at the end of the day we are emotional beings. The term was first coined in 1990 by researchers John Mayer and Peter Salovey, but was later popularized by psychologist Daniel Goleman five years later.

We now know that 80-90% of success in Executive Leadership depends on Emotional Intelligence and not cognitive intelligence. Don’t get me wrong, I am not dumb. I am a medical doctor for crying out loud. Intelligence is important but guess what? When it comes to Executive Leadership, IQ only gets you into the door, it takes EQ to play the game. And win. After about 128, IQ doesn’t matter anymore! Given the same level of IQ, technical skills, and competence, it’s EQ that would make all the difference in how much one succeeds (or not).

Emotional intelligence, according to Psychology Today, is “the ability to identify and manage one’s own emotions, as well as the emotions of others.” It is thus made up of the following four blocks:

 

BUT THERE’S PROBLEM

So being the amazing leaders we are, we figured out we cannot just sit idly twiddling our thumbs and watch VUCA happen without responding. In 2007, one Robert Johansen (a distinguished fellow at the Institute for the Future), came up with a behavioral leadership model he called VUCA Prime to counteract each of the four elements of VUCA with a specific positive response which starts with the same four letters. VUCA Prime then is to have Vision over Volatility, to overcome Uncertainty let’s have Understanding, then Clarity over Complexity and to overcome Ambiguity let there be Agility. 

Well, I have been studying this since the pandemic began and was thinking recently how good VUCA Prime is but how so very cognitive it is! Why is VUCA Prime so cognitive and does not take enough emotions into cognizance especially when we know 90% of success will depend on a leader’s emotional awareness (of self and others) and responses? 

 

WHAT IS VUCA EQ THEN?

Consequently, I have designed something called VUCA EQ to provide a more comprehensive and potent leadership response to VUCA beyond the cognitive, one that significantly takes emotional intelligence into consideration. Like VUCA Prime, each of the VUCA EQ responses also begins with the same four letters.

Firstly, V is Verification: we need to be able to decipher what our emotions are and label them correctly. Then we need to be able to do the same for others as well so we can respond rather than just react, and we can manage our emotions and that of others instead of just trying to control them. The world of command and control is gone! 

Secondly, instead of Uncertainty and just responding with the cognitive Understanding that VUCA Prime proposes, we rather respond in Unison. What I mean by Unison is to respond with our three brains. You have the cognitive brain but you also have your emotional brain called the limbic system. EQ is not just a ‘heart’ kind of thing, no! Emotional Intelligence has to do with the brain too. Or even more annoying, called ‘soft skills.’ EQ produces hard results on the balance sheet and cashflow statements! There is the Cognitive brain, Emotional brain, and Instinctive brain and VUCA EQ is about responding with all three in unison.

 

 

For Complexity, not only overcome with clarity but with Conveyance. Powerfully transmit emotional then logical information and carry across values and perspectives, considering emotional data and communicating emotions first. Remember to start with emotional data when decision-making and communicating eg. I feel vexxed about this decision and I’m aware most people in the company feel anxious….  Connect with emotions and convey them in response to complexity. 

Then finally, for Ambiguity, not only thrive with agility but by Automotivity. In other words, learn to move people’s emotions or move people emotionally. Automotivity means containing within itself the means of propulsion or movement. Mobilize people in such consonance and resonance with what they want (motives) and how they want (motivations) that they move in a self-propelling manner. After all, why do you suppose feelings are called e-motions? Feelings move us, they move the world. We may not like to acknowledge it but they do. How do you learn to know people’s motives and their motivations so that you can ride on that to send them (better still, travel with them) to a place where they ought to go?

 

CONCLUSION

Leadership is in the transportation business. We move people from here to there and without the power of Emotional Intelligence to move people (think e-motions) towards a shared, noble purpose, we are going nowhere ourselves in the first place and taking no one with us for that matter. Don’t you ever think you can successfully lead, especially in this VUCA world, without Emotional Intelligence.

From One Legendary Leader in the Evening to Another One in the Morning–a Tribute to Archbishop Desmond Tutu

 

I was emailed this incredible tribute by a mentor of mine in the Lausanne Movement, Dr. Michael Cassidy, to his late friend Archbishop Desmond Tutu, that I just had to share as a student of leadership. What impresses you most? May many Cassidies and Tutus be raised in our generation!

 

Tribute to Archbishop Desmond Tutu
from
Michael Cassidy
Founder, African Enterprise
Honorary Chair, The Lausanne Movement

Archbishop Desmond Tutu, one of South Africa’s greatest ever luminaries, both ecclesiastical & national, has gone to be with His Lord. People from every race, sector & background will mourn his passing, because he was a man for all who stood without fear or favour for the human rights of all.

Perhaps it is as an almost unequalled African champion for human rights that he will be most fondly & universally remembered. And it was for this that he justly became a Nobel Laureate.

In South Africa his immensely courageous fight against Apartheid earned him the fearsome opprobrium of the National Party Government, the settled hostility of most whites, but the thankful adoration of all people of colour, as well as more liberal whites. In fact, from the church, his voice during those dread years, was by far the most audible, & his persona by far the most visible. This audibility & visibility constituted a true achievement of note & contributed powerfully to the final fall of Apartheid.

As far as we were concerned in African Enterprise, Desmond was a friend to our work & contributed powerfully to conferences we organized or helped organize such as SACLA (South African Christian Leadership Assembly), the NIR (National Initiative for Reconciliation), & The Rustenburg Conference which represented the whole church spectrum & spoke to the whole range of political leadership from far left to far right.

At a personal level I also counted Desmond a good friend. He commended numbers of my books, including my recent Memoirs, & wrote the Foreword to my book The Politics of Love. We also shared in significant ministry together in African Enterprise’s city-wide mission to Kigali, Rwanda, a year after the genocide. That was very moving. I especially remember ministering with him in terrifying cells of pitifully jammed together prisoners. And then being with him as he collapsed in tears in one church filled with skeletal remains of murdered victims. There I saw his profound compassion poured out. Even as we tried to hold him up. Such shared moments one can never forget, culminating in our sharing the evangelistic preaching to a packed stadium in our final service.
And all this Desmond could do in spite of the fact that we had strong theological differences on certain issues such as Universalism & Gay Marriage. But he never allowed those to damage our friendship. And neither did I.

Thankfully in our recently produced documentary, The Threatened Miracle of South Africa’s Democracy, Desmond features strongly, both during the Apartheid years, but even afterwards when he severely scolded the ANC of Zuma’s time saying, “I’m warning you; I’m WARNING you; you are a disgrace!” No one else had that truly prophetic courage, credibility & ability to speak to all sides, all the time, AND be heard!

Yes, we will miss him… “the Arch”, as he was affectionately known, even by the media. But his legacy of prophetic witness will live on wherever South Africa’s story is told, & wherever racial justice & the Human Rights struggle are in purview.

To his dear, always supportive wife Leah, to his family, to his ministry colleagues, especially in the Anglican Church, we in African Enterprise world-wide extend our deepest sympathies, & assurances of heart-felt prayers at this time.

Dear Desmond — Beloved Arch — thank you for blessing us with your life. Au revoir. We will see you in the Morning.

Michael Cassidy
Founder of African Enterprise

Are You Aligned with the Mission of God in the Marketplace?

 

Marketplace leaders of faith, it’s time to align. Since returning to Ghana, after several years mainly in Canada, that is a word I’ve heard a lot in my re-orientation: align. “Let’s align, let’s align,” I hear this quite often! CEOs want to align with their boards, other C-level executives need to align with their various teams, sales and marketing must be congruent, and everyone needs to align with the company’s vision, mission and values. All well and good.

Let’s elevate this alignment conversation as I dedicate this particular blog to marketplace leaders who are Christ-followers. The Christ-following marketplace leader does not, and indeed cannot, have the same motives and bottom line as someone who isn’t a Christ-follower. This week, I had the opportunity to speak to a group of emerging leaders on “Man with a Vision on a Mission,” which was essentially about the purpose of life. Dr. Myles Munroe of blessed memory once put it so poignantly, “The greatest tragedy in life is not death, but a life without a purpose.” Purpose is when you know and understand what you were born to be and accomplish, what something was made for. Or as they say in the French city of Montreal my family and I have been domiciled in for over a decade, raison d’être (reason for being). I’ve also held discussions with some of the C-level executives in the Ghana Club 100 from mining to fintech about purpose. (Ghana has christened the top 100 companies as the Ghana Club 100, akin to the Fortune 500 in the United States). These premium companies have profit, for sure, but how about purpose?

 

WHY WE ‘GO TO MARKET’

We are in business for profit, that’s the bottomline—or so we thought until a couple of decades ago, the concept of ‘Triple Bottom Line’ arose (thank you John Elkington) as a result of people pursuing profit at the expense of human well-being and the sustainability of our earth. The bottomline has since been triadized as Profit, People, and the Planet. That’s the triple bottomline. All three come together for holistic prosperity and complete sustainability. 

Profit, is about acing financial performance, generating dollars for shareholders. By People we mean a focus on a business’s societal impact, or its commitment to human beings—within and without the company or organization. People are the other stakeholders beyond the shareholders (who are taken care of largely by profit). We mean people impacted by business decisions from customers and employees to community members. With all the talk about climate change and the like, companies are now tasked to also aim at making a positive impact on the Planet as they seek to capitalize on it to make profit.

Yet while all three are important to everyone in the market—of all faiths, little faith or no faith—I refer to the above treble as the temporal bottom line. There is a timeless triple bottom line, which is what I want to draw the attention of marketplace leaders of faith to.

 

MISSION IN THE MARKET

I’ve realized that we need a reorientation of why we’re in the marketplace, and what our mission is, as Christ-followers. I often tell people that if they don’t have a personal purpose statement, they wouldn’t know which company to work with or for because they won’t know if they are aligned. Your values must be compatible with theirs. Similarly, if you are a Christ-follower, your mission in the marketplace must be aligned with God’s mission.

What exactly is God’s mission? That’s the timeless triple bottom line I refer to. God is on a three-fold mission in the world:

1. Towards Himself—to bring glory to Himself. God gets glory when we reflect His good nature in our being and doing. He desires, and deserves, to receive glory also from the obedience, service and worship of all nations and peoples in every sphere of life, from Archaeology to Zoology. Are your life, leadership and work God-glorifying?

2. Towards creation—to bring a blessing to all created things. God is on a mission to bless all of creation, not just people. People, first and foremost, but all of creation is a candidate for God’s blessing. While the blessing would include the temporal financial profit, people’s prosperity and the planet’s care (triple bottom line), the greatest of blessing is all creation being freed from the penalty, power and presence of sin to be God’s friend once more, to worship and serve Him and reflect His nature lost once-upon-an-Eden again. So, the second-fold mission of God in blessing creation comes through in the 3BL of business, but there is a redemptive element that I dare to say is the most important. I say this because that will outlast how long profit, this planet and this life will endure. Are your life, leadership and work creation-blessing?

3. Against evil—to vanquish evil and establish His Kingdom on earth. Yes, your mission as part of God’s grand mission is to pillage evil to establish God’s righteous, just, and equitable Kingdom on earth forever and ever, as it is in heaven. Are your life, leadership and work evil-crushing and Kingdom-establishing?

 

 

PRAYER AT WORK

We see the above three-fold mission of God in the prayer Jesus taught his disciples:

1. Glory to Himself—“Our father in Heaven, Hallowed be your name… For yours is the kingdom, the power and the glory forever and ever, amen.”

2. Blessing to Creation—“Give us today our daily bread. And forgive us our debts (sins), as we also have forgiven our debtors.”

3. Against Evil—“Your kingdom come, your will be done on earth as it is in heaven… And lead us not into temptation, but deliver us from the evil one…”

Organizing prayer at work with like-minded, same-hearted folk of faith is good but being the answer to the prayer is even better—makes it complete.

 

BOTTOMLINE

Consider this! As a person, am I aligned with God’s mission? Is this what my life, leadership and work are all about: bringing God glory, blessing creation, defeating evil and establishing God’s kingdom? Is that what my company stands for? 

So being an effective agent of God in the marketplace is going for the timeless triple bottom line for God’s glory, for blessing people and the planet in general, but especially the blessing of redemption, and ultimately defeating evil to establish God’s kingdom on earth as it is in heaven, starting with your workplace. This is the tried-and-true-and-timeless triple bottom line. Is your work and leadership redemptive?

We must all align ourselves with God’s mission because to be with God on his mission is the greatest cause of all time for all people on Earth in any and every era. Oh, that it would be done in our marketplaces as it is in heaven!

What #FixTheCountry and #FixYourself Both Got Wrong

 

 

Earlier this year, my homeland Ghana was in the news again, trending on social media for all the wrong reasons. Citizens were tired of apparently failed campaign promises and mounting socioeconomic challenges from illegal mining destroying our ecology to pot holes, no, man holes, in our streets. All of these complaints were bundled together in a #FixTheCountry campaign that made a dent in Twittersphere.  Some ill-advised government sympathizers then began a #FixYourself counter-tweet, which only added insult to injury.  A much more compassionate and smarter response, which might’ve calmed nerves, would’ve been #LetUsFixItTogether but be that as it may, as a student of leadership let me show you how both sides got it wrong in the first place.

 

LEADER DEFINED

There are officially over 360 definitions of leadership.  The simplest yet most profound one that makes the point I seek is this: a leader is a Person who influences People to achieve a shared noble Purpose.  Although there are three ‘P’ players in this equation, the tendency for most, and not just Ghanaians, is to focus on the third ‘P’ (Purpose), in this case the country that needs fixing.  That makes sense because it is often what pinches and the thing we would’ve been sweet-talked about during the animated political campaigning prior to elections. So the citizenry said #FixThePurpose and what some government functionaries did was to then shift what needed fixing to the second ‘P,’ the people i.e. #FixThePeople.

 

As I prepared to speak to alumni of the Central Leadership Programme a couple of weeks ago on ‘The Impact a Transformed Leader Can Make‘ it dawned upon me heavily that while both sides of the hashtags might bee sincere, they are both sincerely wrong.  The most important ‘P’ that fixes the other two ‘Ps’ is the Person of a leader!  We can cry #FixTheCountry all year long and hear a minor counter-chorus of #FixYourself all year round but until the primary hashtag and passionate focus becomes #FixTheLeaders, it’s all a waste of time, energy and a whole lot of other scarce resources!

 

PRINCIPLES AT WORK

You might not like what I’m saying, or even not believe in it, but the thing with principles is that they are timeless, universal truths that don’t care a hoot what you and I value.  As the famous director of the 1956 epic movie The Ten Commandments said, we cannot break commandments, we can only break ourselves against them.  Until our leaders are transformed, the people will not be transformed, neither will the situations that need transformation.  In other words, until and unless the leaders are fixed, the people will not be fixed and the problems will not be fixed.  It doesn’t matter how sincere and passionate we are about the latter two, we would ironically only be breaking ourselves against leadership principles, rather than fixing anything.

In transformational leadership, the following principles hold true:

Principle #1: Transformational Leaders are transformed first, then their community (from family to town/city to district to region to country and continent)

Principle #2: The Person (of a Leader) gets fixed first, then the People, before the Purpose

Principle #3: Only deeply transformed leaders can deeply transform society.

 

PORTRAITS OF THE POINT

In my talk, I shared examples of the impact transformed leaders have had on society, irrespective of the era, whether 2,000 years ago like Zacchaeus, 200 years ago like William Wilberforce or barely 20 years ago like Nelson Mandela.  When Zacchaeus, the short and filthy rich chief tax collector, encountered the rabbi Jesus Christ, he was transformed.  That’s what led to his unforced famous declaration: “Look, Lord! Here and now I give half of my possessions to the poor, and if I have cheated anybody out of anything, I will pay back four times the amount.”

What do you suppose was Zacchaeus’ impact as a transformed tax leader (say, as the head of the Ghana Revenue Authority)?  If every African politician since 1957 said and did similarly, not only will we hardly have the poor amongst us, our socioeconomic indicators will drastically improve overnight as Swiss banks and vaults are emptied swiftly! That’s the impact a transformed leader (#FixedLeader) can make in transforming a people and a context.  This brings to the freedom two more faith-based transformational principles: #4 No one can truly encounter the transformational Jesus and not be transformed and #5 No one can be truly transformed by the transformational Jesus and not transform society.

These principles are again exhibited in the modern story of William Wilberforce and the contemporary biography of Nelson Mandela. You might want to check out the video of the said talk to appreciate how the transformative societal impact of both, also came from the fountain of their personal transformation as leaders.  For Mandela, see the quote below that summarizes well his transformation and transformative leadership:

 

Former South African President Thabo Mbeki makes the point for me about fixing leaders first to get the product in society we want in this video.  He challenges incumbent African presidents as follows: for whatever kind of Africa we want, the question is, “what sort of leadership do you produce to get that kind of result?”

It’s easy to be impressed by Wilberforce’s purpose, which he influenced thousands to share in: ““God almighty has set before me two great objects: the abolition of the slave trade and the reformation of manners.”  But what you might not know is that his wasn’t always a noble story. Although young and gifted, his biographer Eric Metaxas wondered, “But to what would he rise? For beyond making it to Parliament and succeeding there …he had no dreams. He was ambitious and he was talented, but he was also directionless.” Years later Wilberforce himself remarked, “The first years I was in Parliament I did nothing—nothing to any purpose. My own distinction was my darling object.” What changed everything and began a life-long pursuit of the abolition of the slave trade and emancipation was how all that pre-occupation with himself, his status and ‘success’ began to change in 1784 (at 25) when he started to explore the religious faith of his youth.  Again, the transformed Person he became, influenced a People to transform, and together they transformed and reformed the world! 

 

CONCLUSION

Citizens are powerful.  “Power to the people,” was the mantra in the revolutionary days of the 1980s in Ghana.  I was a only a lad but I still remember.  And it is true.  But leadership is incredibly important, as everything rises and falls on it.  True, citizens (People) can use their thumbs to vote leaders (Persons) in and out of office and press their demands on them.  True, citizens can campaign ad nauseam about the plights and dreams (Purpose) that matter. All I’m asking is that if principles are true and cannot be broken, then our strongest and loudest campaign should be #FixTheLeaders.  If we do, the people will be fixed (#FixYourself) and so will the country (#FixTheCountry). There’s no other way around this.  If we do not go this route, come 100 years from now, those two #FixTheCountry and #FixYourself hashtags will still be trending.  We would only have have successfully recycled unfixed leaders of fixed colours every four years while the country itself remains unfixed. Leaders must fix themselves first, then serve and influence the people to be fixed and together, fix the country.

 

 

PS.

As someone with an advanced degree in leadership and being a leadership practitioner across various industries and on every continent, I do reckon that this issue is nuanced.  It takes an entire ‘leadership ecosystem’ and multi-dimensional, multi-directional processes. Yes, I agree there has to be 360 degree leadership.  We can play around with all the possible permutations there are but we fool ourselves without this primary transformed/transformational leader —> transforming people —> transformed society piece.  It is akin to what will be referred to in Chemistry as ‘the rate determining step.’ If that (#FixTheLeaders) doesn’t happen and in ample time and measure, we will still be arguing about #FixTheCountry and #FixYourself 100 years hence. We’re in a fix (pun intended).

Why I Strive for Work-Life Integration and not Work/Life Balance

 

Even as a boy, I felt there was something not quite right about hardly knowing my dad’s fellow partners and their families at the ‘big four’ accounting firm he worked at. Of course I knew a couple of the names and faces but that was about it. I felt they could organize some social events and such to intentionally bring their families together but hey, what did I know?

In fact, even now I wouldn’t be able to make out the wife of the senior partner when dad was deputy senior partner. The very kind, burly man’s children currently live barely five hours away from my family in the same country (Canada) but we don’t know each other well enough to even give the other an occasional ring. Oh wait, I got to talk to one of them once, when their dad was seriously ill and had been hospitalized in their town, but that’s been about it.

I think what I longed for, even as a boy, was a bit more of work-life integration, without even knowing that was actually ‘a thing’ or that such a term even existed. A feeble attempt at it has become largely known in the corporate space in recent times as “work/life balance” but what I speak of is more profound than that. How can anyone not see that there is a problem pitting “work” against “life” as if life doesn’t encompass work itself as well as one’s personal life, family and community? And it doesn’t have to be a zero sum game, work or die, inasmuch as there tends to be many tradeoffs.

 

BUY ONE, GET THREE FREE!

It’s a no brainer that having a bad home situation can adversely affect your professional performance and vice versa. Also, despite how stringent your personal health routines might be, your community relationships are a significant determinant of your mental and physical health, a 75-year study proves. Life is not as separate as we would like (or like to think). Somehow we know this when it comes to how something negative in one aspect of our life can spill over to botch another aspect but what if I told you that being a great dad can make you a better CEO or that the skills you use in your community can be a life-saver in some work project? Yeah, work/life balance isn’t the way to go; work-life integration is. I’ll tell you why.

Author Stewart Friedman concurs: “From years of studying people in many different settings, I have found that the most successful people are those who can harness the passions and powers of the various parts of their lives, bringing them together to achieve what I call “four-way wins — actions that result in life being better in all four domains.”  These four domains Stewart speaks of are illustrated in ‘The Integrated Life’ diagram below. He continues, “My research has shown that there are ways for everyone — from the managers of sales teams, to executives in government agencies, to computer engineers, to florists, to coaches — to achieve professional success without always having to sacrifice the things that matter in their personal lives.”

COVID-19 BLESSING IN DISGUISE

One of the gifts of the COVID-19 pandemic has been to not only highlight how important the place we call “home” is, but how it is central to our children’s formal education and our own professional lives. Heck, we’ve even done community, like church, from home! Online. This is perhaps the most physically integrated most people have been in their entire work lives. And those of us who like to keep everything prim and proper with no drama have had a really hard time.

I do a fair bit of social media. I find FaceBook much more integrated in terms of all four aspects of life than say, LinkedIn. Several times, I have seen people literally apologize and “make an excuse” or “make an exception” to post something faith or family-related on LinkedIn. I’ve tried to push those boundaries myself sometimes but it’s a weird, I must say. When I recently shared on LinkedIn that I daily run the daycare at home for the youngest ones of our seven children, I was really honoured to have one of my mentors, Bill George (Harvard business school professor and former CEO of Medtronic), affirm me as follows: “Thank you, Yaw, for being the authentic leader you are.” This must be why: Bill really believes, “For authentic leaders, being true to themselves by being the same person at work that they are at home is a constant test, yet personal fulfillment is their ultimate reward. Doing so will make you a more effective leader in all aspects of life“  (George 2015, 16).

 

WHERE THE RUBBER HITS THE ROAD

At a just-ended eight-week Family Foundations Mastermind I hosted, the prime place of family was underscored over and over again but by the penultimate session we needed to ‘get real.’ How do we do family well while keeping a demanding job, juggling community roles and trying to stay sane? This is where the rubber hits the road.

As I’ve stated before, integrity comes from the Latin root integritas which means whole, entire, undivided. On the other extreme are those who completely separate their professional life from other aspects of their lives. Then there are those who in the name of work/life balance, hop from one of the four parts to the other, trying to “fulfill all righteousness” and tick every box with as little guilt as possible. What I subscribe to and strive for is  integration. Bill is blunt: “To lead an integrated life, you need to bring together the major elements of your personal life and professional life, family and friends so you can be the same person in each environment” (159-160).

We’re striving for the word integrated rather than balance. Subtle difference, apparently, but HUGE. Stewart gets it: “The idea I think to replace work/life balance, which treats these categories as independent, is work/life integration. You’re treating yourself whether you’re at work or at play in basically the same way.”

 

 

BIG ROCKS FIRST

All the buckets don’t have the same weight. I believe we ought to carry the more important yet not always more urgent buckets of personal and family first, putting the big rocks in first as Stephen Covey would put it, and all the other things will be added to us as well. Easier said than done, but it must be done nonetheless.

My favourite corporate example of this is Nike CEO John Donahoe (former eBay CEO), when he was a consultant with Bain decades ago with a young family. I was most impressed about how he told his client, ”It is important to me to be doing this. I’m committed to working hard, but I can’t be there before 10am.” This is because he insisted on taking his children to school before heading to the client site. The result? Donahoe was amazed that his clients appreciated the choices he was making. “The client responded positively as he appreciated my commitment and contributions even more” he says. “I didn’t have the courage to think about it that way before. There’s an inclination in business to put on a tough exterior to give the impression that you have everything under control” (162).

Bill George reports that “Donahoe learned that the more he integrated his life and embraced his humanity, the more effective he became as a leader … by showing his team and clients his [priorities and] vulnerabilities, he discovered his teams performed better and his client relationships strengthened.” (162)

This is not to say it’s all easy; but it’s worth it–just like med school or doing an MBA. Hear Donahoe: “The struggle is constant, as the trade-offs and choices don’t get any easier as you get older. My personal and professional lives are not a zero-sum trade-off. I have no doubt today that my children have made me a far more effective leader in the workplace. A strong personal life has made the difference” (160).

To be whole (integritas), we need to integrate our personal , family, community and professional lives, not pit one against the other like ‘work/life balance’ suggests. Real life happens were all four meet and they can enhance each other. Indeed, they should. It isn’t easy. How do I know? I’m still trying. So should you. It’s worth it.

In my next blog, I will share a number of practical examples and ideas of how people have made life-work integration happen, and how my family and I have tried to, also.

 

References

Friedman, Stewart D. 2014. “What Successful Work and Life Integration Looks Like.” Harvard Business Review. October 07, 2014.

George, Bill. 2015. Discover your True North. Hoboken, NJ: John Wiley & Sons.

 

 

 

 

When to Leave the Dance Floor.

 

This month I clocked eight years as president and CEO of a strategic Canadian charity in the international education space. I was headhunted for the role and felt privileged to be the first ever black president of our almost 40 years old organization. We provide hospitality, faith exploration opportunities and leadership development for the over half a million international students in Canada to be empowered to impact the world. I’ve had the privilege of leading about 90 incredible staff across 23 cities from coast to coast–Canada is the second widest country on earth after Russia–and oh yes, we have a staff family serving in Australia too.

 

SO WHY ARE YOU LEAVING?

In the first couple of years under my leadership, we grew by about 70% (short of my 100% goal) in new staff and new fields, expanding into about a dozen new cities, extending coast to coast for the first time in the organization’s history. There’ve been many more exciting things that have happened, including seeing such a rich diversification of our staff to about 15 nationalities. One of my greatest joys has been to see former international students becoming leaders of our work in cities, regionally and even in senior leadership. Every quarter we chronicle story upon story of incredible impact on students/scholars by staff and volunteers and impact of our students and alumni around the world, from Australia to Zimbabwe! We’ve seen an organization little known organization gain significant recognition in the international education space in Canada and abroad. Together with the leaders and staff, we worked to move organizational health from OK to healthy to flourishing (as independently adjudged by a third party firm). When I hear of CEO versus board tussles I cringe and thank God that this has been far from my experience. I’ve had such a congenial and synergistic relationship with the board, which has rotated through four chairpersons over the period I’ve been president.

If everything is going as well as I claim, then why am I leaving? My work is done! I believe every leader has a particular purpose to a particular people in a particular place for a particular period and when your work is done, you pack up and go, leaving the place and people better than you found them. I had initially been approached for this role in late 2012 and had laughed it off, especially since I was not only running The HuD Group, which had just received charitable status in Canada, but was also doubling as interim pastor for the Montreal Chinese Alliance Grace Church. Eventually I did take the five-hour flight from Montreal to Calgary to interview with the board. When Anyele and I prayerfully decided to make some adjustments and finally accept the board’s offer, I specifically stated that I planned to do this presidency for three to five years. In fact, I ensured it was clearly spelt out in the documentation. Well, guess what? It’s been three plus five years. It’s time to go!

 

MUSIC AND DANCING WITH GRAPHS

It is time to leave because my particular purpose to a particular people in this particular place for this particular period is done. As a wise saying in Africa goes, you leave the dance floor while people are still enjoying your dance. What Africans say so well idiomatically, Westerners tend to express graphically. So below is a pictorial illustration of what I’m saying.

 

While the above graph refers to the life cycle of any organization per se, it is similar to the organizational leader’s cycle too. Don’t wait to peak, let alone to get into decline and eventual death. That is not great for your leadership but even worse, not good for an organization you supposedly believe in (and even love). Just before the peak is when you collaborate with the ‘DJ’ (stakeholders) to start another song i.e. launch another initiative, start a new programme, launch a new organization etc. Just before the peak is when your dance is still being enjoyed so you either start another song or gracefully leave the dance floor!

By the time one hits the peak itself, you are stretching it. Folks are beginning to get tired of your moves. After the peak, it’s all downhill, babe! And no matter how hard you dance (in spite of how very tired you might be) no one’s excited anymore. Not only have eyes started rolling all the way into the head, some may even have begun yawning by now. Bored. Yet, some leaders still don’t get it!  Whether it’s because of the adrenaline rush on the dash floor or the perks of the position, they keep dancing and dancing and dancing, while they keep losing the audience until the music is over! Some even keep dancing after the music is over, dancing to the music in their heads. It’s a fight together them off the dance floor! If you don’t leave the dance floor while people are still enjoying your dance, at least leave while the music is still playing! Worst case scenario, far from ideal, leave when the music is done.

 

A POLITICAL CONCLUSION

Knowing when to leave the dance floor is more of an art than a science; it’s a soft thing akin to discernment and intuition. The greatest leaders like Nelson Mandela have it; they just know. When everyone was urging Madiba to do a bonafide and very welcome second term in office as South Africa’s first black president who had had a good run, he declined. “No, please.” Nelson Mandela left the dance floor while we were all not only still enjoying his dance, we were urging him on for more moves!

Knowing very well that some leaders wouldn’t have what it takes to leave the dance floor even when it’s obvious, many spheres of society have term limits on executive roles. Most political jurisdictions have a maximum of two four-year terms. As an African, I’ve been embarrassed by how many of our leaders haven’t had what it takes to gracefully leave the dance floor while we were still enjoying their dance. Mandela, unfortunately, is more of an exception than the rule. As a former United Nations peacekeeping soldier, I’ve tasted first hand the horror of the ravages of civil strife and war when leaders don’t want to leave the dance floor even after the music is over. I hate it!

I join those concerned about the “pandemic of ‘third terminism‘” in Africa, including in the West African country I served in as a U.N. Peacekeeper from June 2008 for a year and lost two of my medical colleagues to death. Oxford defines ‘third terminism’ as the phenomenon of leaders seeking to break constitutional term limits—usually set at two terms in office—to secure a third term in office. The phrase has also been used more broadly to refer to leaders who refuse to leave power. This isn’t uniquely African; it is simply human. Recently, Putin has done it in the east and in the west, Trump did not want to leave the floor when his music was over. In fact, it was Franklin D. Roosevelt’s ‘third terminism’ (he won, even a fourth!) and the popular fallout about the concept of a long-term president that led to the ratification of the 22nd amendment in 1951 that “No person shall be elected to the office of the President more than twice…”

According to the National Constitution Centre, “Franklin Roosevelt wasn’t even the first Roosevelt to seek a third term in the White House. His distant cousin, Theodore Roosevelt, ran unsuccessfully as a third-party candidate in 1912, after declining to run in 1908. President Ulysses S. Grant also sought a third term in 1880, but he lacked enough party support to get a nomination.”

George Washington, the first U.S. president, had set the two four-year terms maximum precedent in 1796 when he declined a third term. In 1799, a friend urged Washington to come out of retirement to run for a third term. But as I earlier asserted, the greatest leaders know when to leave the dance floor–and stay off! Washington’s voluntary decision to decline a third term, like Mandela’s voluntary decision to decline a second, was apparently seen by many people as a safeguard against the type of tyrannical power yielded by the British crown during the Colonial era.

 In my next article, I shall share about how to leave the dance floor in grand style (some call it ‘succession management’). In the mean time, you, my friend, now know when to leave the dance floor–at best when people are still enjoying your dance; or at least, while the music is still playing!

Integrity: it’s not that complicated.

 

One of the most sold yet least bought commodities in the leadersphere is integrity. There’s hardly a set of corporate core values one comes across without it showing up somehow. What’s even more intriguing is how mystical people make it sound and look. In fact, I’ve heard politicians throw it about in a way that’s made me wonder whether even I understood what the heck it is. But hear me good: integrity is not that complicated.

Although there are so many definitions of it, I’ll share with you one that is as simple as primary school math and then show you a simple litmus test of integrity. Integrity comes from the Latin root integritas, which means whole, complete, entire, unbroken. It’s the same word from which we get the word integer. See, I told you it’s as simple as grade school math! What are integers? Positive and negative whole numbers.

Integrity then basically means you’re whole, not divided. The opposite of that would be fractions; not whole. You’re fractionated, broken up.

What’s the litmus test I speak of? Integrity is not that complicated. How can you tell I’ve got it? How do I know you have integrity too? I don’t need a KYC (know your client) form or a testimonial from a referee or even your long list of impressive achievements. Integrity is keeping your word–not letting your word fall to the ground, not breaking your word. Integrity is being what you say you are and doing what you say you’ll do.

 

BEING WHAT YOU SAY YOU ARE

Let’s consider two guys, Kofi and Yaw. If Kofi says, “I lie, I deceive, I steal.” Kofi has low morality, by that particular society’s general standards of acceptable behaviour in that era. When Yaw says, “I abhor lying, I don’t deceive, I never steal,” he has high morality.

BUT, if Yaw goes on lying, deceiving and stealing then Yaw is not a person of integrity. He doesn’t keep his word.  However, if Kofi goes ahead to lie, deceive and steal, although he has low morality he actually is a person of integrity (albeit in a very twisted way) because he keeps his word. He said he will do these things and he does. Integrity is being what you say you are, being what you say you will.

 

DOING WHAT YOU SAY YOU’LL DO

Again integrity is keeping your word, this time, by doing what you say you’ll do. I still remember the shock of a new friend I made when I showed up at her place exactly when I promised I would. She was brutally honest with me that she wasn’t expecting me to keep my word. I was hurt that he would think so lowly of the human race, more specifically the XY chromosomic Homo sapiens, and even more specifically a Christian gentleman. But you couldn’t blame here–she had experienced too many people promising and failing to deliver all too often.

Integrity is keeping your word. Of course, sometimes we give our word and due to extenuating circumstances we’re not able to keep it (we can’t control everything, especially the elements and emergencies). If you are a person of integrity, however, although you are not able to keep your word you still honour your word by reaching out in advance (preferably in advance), apologizing for not being able to and renegotiating to make things right.

My editing team for the weekly PEP Talks I do expect my videos to get to them by Sunday night each week. I had such a long day last Sunday that I realized there was no way I was going to be able to make a good video to send at the end of the day. To keep my integrity, however, I sent a note to the team saying, “Hey, it’s been a very tiring day and I wouldn’t be able to give this video my best shot. I’ll work on it tomorrow instead and send it to you.” I was unable to keep my longstanding word, but I did well to still honour it. I wish that were always true. Sometimes I’ve failed to keep my word and gone on with life as if I never gave my word in the first place. That is not integrity–not matter how much I claim to have it!

I get amazed how many people give their word with no intention whatsoever to keep it! And then there is the category of people who give their word intending to keep it but when they are unable to don’t see the big deal in still honouring their word–apologizing and redressing it. I’ve had to correct several people I work with to the point that now they not only keep their word, but if for some reason they are not able to, they now honour it by apologizing, letting me know and re-negotiating.

By the way, when we make plans and don’t keep it (even if they don’t involve anybody else), we violate our integrity. Many of us do not take our own word seriously; we don’t take ourselves seriously. I insist on 100% integrity with my coaching clients when they give their word about what they commit to doing in between our sessions.

Inasmuch as I want to keep this article to the personal level, I cannot help but take a swipe at politicians who are notorious for giving their word during political campaigns only to take office and not only fail to keep their word but sometimes even pretend they have no clue what the citizenry and civil society organizations are reminding them about and trying to hold them to account for!  There is a joke about how before elections they call us “the masses.” When they win and we make our demands of them we become “them asses!” In my short lifetime, on both sides of the Atlantic, I have met very few politicians worth their salt. Politicians with integrity are almost extinct.

 

THE BOTTOMLINE 

So integrity isn’t this highfalutin, mystical, metaphysical thing. It’s not that complicated. It is as simple as primary school math: integers. What shows you have it or not is as simple as keeping your word. Period. Nothing more, nothing less.

Another Sure Way to Destroy Your Leadership: Zero Accountability.

 

ONCE UPON A TIME

A number of years ago I was invited to do a keynote for one of the high profile speakers in a certain country. In our private conversations I expressed my deep concern about how an imminent divorce by another significant leader in the country was likely to have a really bad ripple effect on millions of people. In my naiveté I asked, “can’t anyone speak to him?” You know what the answer I got was? “WHO?” “WHO, Yaw, WHO?” In other words, there was no one high enough to hold this ‘big man’ accountable. Apparently, none of the ‘big names’ from around the world I felt might have the gravitas to make this man on a pedestal, rather on a precipice, answerable was worthy.

You see, this otherwise great leader had set himself up to fail by not putting in place relationships and structures to hold himself accountable and to bring him to book. Needless to say, the divorce happened and not only his family and organization but even the nation has not recovered since.

Last week I shared with you A Sure Way to Destroy Your Leadership (and Organization). Well, today I would want to share another sure way to destroy your leadership: not making yourself accountable. My favourite synonym for accountability is answerability. In the sad story I just shared, you could say there was no answer to the question of this big man’s answerability.

 

TODAY & TOMORROW, PERSONALLY & ORGANIZATIONALLY

Over the last few weeks, there have been significant allegations made against the leadership of a major church denomination originating from Ghana. Everyone I know who I thought was close enough to the denominational head has said to me, “No, I’m not.” The obvious ones, whether by family relation or organizational chart, who are positionally supposed to be in the inner circle are allegedly asking those pushing for a response and/or reform to “PRAY TO GOD TO SPEAK TO THE MAN because he is only accountable to God—no one else can counsel him, let alone question him!” WOW!

Not planning to be accountable is PLANNING TO FAIL—invariably you will, it’s just a matter of time. And principles are not respecter of persons. A survey of about 400 leaders who had all morally failed over a two-year period revealed that none of them had accountable relationships.

So organizationally, do not take lightly the power of a governance board. If you don’t have one, set it up—not a kangaroo board (for the show), a real one. Only last week the accountant of the Canadian charity I’ve been leading as president/CEO for the last eight years called me about a decision I had made to launch a very innovative fund, something that hadn’t been done in the organization’s nearly 40 years of existence. In her opinion this needed board clearance; I did not think that was relevant. Instead of trying to bulldoze my way as CEO and to remove every shadow of doubt, I immediately sent an email to the board chair and entire board presenting the issue to them and requesting a board vote electronically. Within a few hours, it was done. Imagine I had no accountability? 

I even heard of a pastor whose church offerings are sent to his house after church. Only God knows the difference between what is taken to his house and how much ends up in the bank, if it ends up at the bank at all!

So organizationally, have a functioning governance board, but personally also, have an accountability partner. In fact, I have a friend who has a personal board which I am privileged to serve on, checking on him each quarter. My best friend of about 30 years is my accountability partner. Franklin was my best man is happens to be my brother-in-law as well. We meet monthly to keep each other accountable—we call it ‘FFF’, First Friday at Five.

The other day, our accountability time fell at a time when I was scheduled to fly out of the São Paulo-Guarulhos International Airport in Brazil. I remember so clearly the exact corner of the huge airport I was seated during that conversation because I recall the shock of my life I experienced, hearing from him.  As it turned out, a very prominent member of the music industry had reported to him (Frank is an accomplished musician in addition to his I.T. career) that I was going after a married friend of his in the United Kingdom. I was like “WHAAAT?!” But Frank’s response flabbergasted me even more. He was laughing. Laughing! He laughed and informed me that he emphatically told the person that he must have the wrong guy because if it was really Yaw, he (Frank) would have already been voluntarily told by me! Wow!

Of course the allegation wasn’t true, but more importantly I had such a renewed sense of hope in the art and science of accountability and was energized even more to be 100% vulnerable and transparent with my accountability friend.

 

SWINDOLL’S ACCOUNTABILITY QUESTIONS

Everyone needs accountability about everything but particularly when it comes to the more common temptations of money, sex, power. In his book, The Body, Chuck Colson (who was imprisoned for his involvement in the Nixon Watergate scandal) lists these seven accountability questions used by Chuck Swindoll:

1. Have you been with a woman [any gender, really!] anywhere this past week that might be seen as compromising?

2. Have any of your financial dealings lacked integrity?

3. Have you exposed yourself to any sexually explicit material?

4. Have you spent adequate time in Bible study and prayer?

5. Have you given priority time to your family?

6. Have you fulfilled the mandates of your calling?

7. Have you just lied to me?

 

Church Smart Resources have compiled a comprehensive list of a number of accountability questions from different sources, including John Wesley. You may access it here.

 

“ACCOUNTABILITY” IS A LOVING WORD

I pity people married to unaccountable spouses. I have warned my emerging leaders: Don’t marry people who have no accountable relationships. You’re as good as dead if you do. Friends, we’ve got to have a paradigm shift and consider “accountability” as a loving word. It will save you and me many sorrows and preserve our lives and leadership. It might sound ridiculous to you if I told you I knew someone planning to fail.  But I tell you, not having intentional accountability is invariably planning to fail, destroying your life and leadership. And guess what? Invariably, it happens. No matter how ‘big’ you are.

Nothing to Prove, Nothing to Hide, Nothing to Lose

 

Recently I received an email (partly screenshot above) announcing my nomination to receive an honorary doctorate degree. It is is possible that I would have felt more flattered and been more tempted to go after this fake degree from these fictitious institutions had I not already been a “Dr.” (medical). Coming from a family in which my grandfather was an emeritus professor and where my mother and father-in-law are PhDs in history and economics respectively, these titles don’t exactly faze us. Yet those who offer them know they are toying with very powerful human emotions, motivations and identity issues at the core of our being and have made a good business of it. As my best friend said when I forwarded the said email to him, “this has nothing to do with you; it has everything to do with business.”

Some however, including many Christian leaders, have taken the bait and gotten decorated with very dubious degrees and titles. Recently, there was a huge brouhaha over a popular Ghanaian musician based in London who was alleged to have amassed three degrees, including a PhD, within four months! Perhaps if he had even shut up, none of this would’ve become an issue of investigation and castigation setting social media abuzz but he was flaunting it and ‘praising God’ for the fake feat. The desire to flaunt it itself reveals the very identity and emotional challenges he might have that perhaps led to him to go for those inauthentic accolades in the first place.

 

The above picture of Sonnie, whose giftedness is unquestionable but his academic credentials are, was uploaded by himself on social media touting his feat. I have met Sonnie. He is a fine young man and anointed. But I can also tell you he is far from perfect; just like you and me. Speaking of Sonnie and musicology, incidentally, my grandfather was a celebrated ethnomusicologist. His work earned him many accolades including several honorary doctorates but he never used the title “Dr.” because although he had done enough original research work to deserve ten doctorates he never really formally pursued a PhD per se. Interestingly, he shot straight from ‘mister’ to ‘professor’ and was ’emeritus professor’ for the last three decades or so of his life.

This degree brouhaha touches on at least three issues: identity, purpose and authenticity.

 

IDENTITY

There was once a programme organized by a friend of mine. The MC got on stage and introduced a certain pastor to come up and offer a prayer. He inadvertently introduced him, with no malice, as Mr. XYZ. XYZ comes up, grabs the mic and makes a correction, “I’m not Mister, I’m Pastor.” That wasn’t all; it gets worse. Later he clears his throat and amends his correction saying something like, “In fact, I’m not Pastor, I am Reverend.” Ahem. Wow! What a shock, what a shame.

But lest I come across as holier than thou, remember I told you that the people offering fake degrees know exactly what they are massaging in us: the ego. I can tell you that as a medical doctor myself there are many times when people address me in speech or in writing as ‘Mr.’ and I have a natural gut reaction to get offended, said in my head something like “do you know who you’re talking to?” and yearned to correct them. There’s a part of me that even justifies it thus: “mehn, but you earned it.” That, my friend, is not the authentic self.

We need not, and indeed should not, root our identity in external things like what we wear, how much we earn, what degrees or title(s) we have acquired. Anything that man can give you, man can take away. Let’s not root our identity in any such thing. And you would think that supposed men and women of God would know better and root their identity in nothing less than Christ himself.

 

PURPOSE

You may have ‘more degrees than a thermometer’ and still not accomplish your God-given purpose. There are some without degrees at all and yet have made much more impact in the world than those with many letters behind their names. Your purpose in life determines the vehicles and tools you need to use. It’s strange to make the acquisition of vehicles and tools our primary objective when one hasn’t first sat down to evaluate if that is what they need to get done the job they came on earth to accomplish. It’s about dreams, not diplomas and degrees.

Did you read about the recent brouhaha over the apparent insistence of Jill Biden, wife of the current U.S. president, to be called “Dr” ? It’s really been going on for at least a decade now: “Hi, I’m Jill. Jill Biden. But please, call me Dr. Biden.” The December 2020 op-ed by Joseph Epstein in the Wall Street Journal implored Jill Biden to “think about dropping the honorific, which feels fraudulent, even comic.” Personally, I think the essence of what Epstein was trying to say became lost in what became an embroilment in sexism. The real question should be: does being ‘Dr.’ make Jill a better educator (that she’s been for decades) or not? Everything else is secondary; even tertiary.

 

AUTHENTICITY

This degree saga leaves a lot to be desired when it comes to authentic leadership. It speaks to the core of authenticity. Authentic leaders have:

• nothing to prove–a matter of humility (not try to project self worth)
• nothing to hide–a question of integrity (no playing of games but totally transparent)
• nothing to lose–a matter of simplicity (not strive for social image or popularity).

As you might have noticed, humility, integrity and simplicity as an acronym spell HIS. This is particularly instructive to Christian leaders. Those of us at the Third Lausanne Congress on world Evangelization in Cape Town in 2010 were passionately exhorted by theologian Chris Wright to be God’s saints, Christ’s people, HIS people of humility, integrity and simplicity.

 

NOT SO WITH YOU

Again, especially for Christian leaders, the primary power base of an authentic (wo)man of God is spiritual power—not positional or personal power. Others may go that route but Jesus was very clear to his followers who would be leaders: “not so with you.” In May 2020, I wrote quite extensively on that here. We need to lead different. This issue just won’t go away until Christians really chose to be H.I.S. people.

 

CONCLUSION

In light of the recent brouhaha about fake degrees, Friends, BE WARNED. Don’t allow your ego to be stroked and stoked, making your false self acquiesce to receiving fake degrees from fictitious institutions. If you want a degree, go to school and study for one! In any case, one doesn’t necessarily need a degree to succeed in life! Hopefully your going for a diploma or degree would only be because you have observed It will a good vehicle or tool towards your dream. Again, the thing is: You can have ‘more degrees than a thermometer’ and still not fulfill your God-given purpose in life.

I have a mentor who likes to say, “the thing about titles is that if you’re good you don’t need them; if you’re not they won’t help you.” Heaven help us!

Too Many ‘Big’ Men and Women on the Outside yet so Little on the Inside!

 

Carmen Bernos de Gasztold has a collection of poems called The Creature’s Choir which I just ordered (something I should’ve 3-4 years ago!). In it, she puts prayers in the mouths of animals and birds. Bob Fryling, in his book The Leadership Ellipse: Shaping How We Lead by Who We Are, first brought my attention to the peacock’s cry.

This beautiful bird proudly describes its external beauty, while humbly mourning its discordant cry and mournful heart:

“Lord, let a day come,
a heavenly day,
when my inner and outer selves
will be reconciled in perfect harmony.”

Amen and amen!